We rebuild one of your workflows around AI agents, alongside your team, in thirteen weeks, and prove it against measures agreed before anything scales. The method is Salim Ismail’s ExO 3.0 and its REWRITE pilot, with a named person on every decision the agents carry.
For mid-market organizations, roughly 200 to 2,000 people, whose AI pilots work in the demo but haven’t changed how the business runs.
Agents are easy to buy and quick to demo. What decides whether one pays off is everything around it: the people, the organization, and the controls. These are the three places we see it go wrong, and what we do about each.
The compute bill drops. The cost per case doesn’t.
Most of a case’s life is waiting, and review and rework take back much of the saving. In our sample workflow, the case is worked 0.5% of the time it’s open.
What we do: size the pilot on business benchmarks you sign first. Hours count as savings only once a budget line moves.
The pilot is the method’s first move, not a lighter version of it. Your current process keeps running while the pilot is tested against measures you agree up front.
One workflow, running for realRebuilt and live beside today’s process, which keeps running the whole time.
Benchmarks agreed up frontTurnaround, errors, cost per completed case and capacity, agreed before the build, plus the override rate falling, with quality held, escalations correct and controls intact.
A named owner on every decisionEvery decision the agents carry chains to a person, and every agent has a written spec: what it’s for, what it can decide alone, what it can reach, and who answers for it.
A stop control and a clean way backFrom day one. Nothing runs unattended until it can be rolled back and the old process picked up without a scramble.
Your people supervising the agentsThe people who supervise the agents and handle the exceptions, defined and filled, with a named successor who shadows the build and owns it at handoff.
The week-13 decisionLeadership extends, deepens or stops it on the measures agreed in advance, with the next waves roughed in from the Roadmap.
TODAY, STILL RUNNING13 WEEKS · ONE WORKFLOW REBUILTORGANIZATION REDRAWN ON PROOF
SILVER LAKE · HOME LOANSTODAY · IMPLICIT, BY ORG CHARTREDRAWN · A NAMED PERSON
RATE LOCKWhoever the borrower reaches first, often the processor, by habit→The borrower, with the loan officer BORROWER
CREDIT DECISIONUnderwriting, once the file has circled back for missing documents→Senior underwriter, on the record
CLOSING DISCLOSURESent by the closing team; the borrower signs what arrives→The borrower BORROWER
RELEASE OF FUNDSThe funding desk, on an emailed instruction→Funding desk, after a verified callback
EXCEPTIONSEscalated up the org chart until someone takes it→A named file steward
FIVE SCOPED AGENTS TAKE THE CHASING
Every decision that binds someone stays with a named person.
Five scoped agents take the chasing: gathering documents, verifying, answering “where does it stand?”. The file stops waiting on follow-up, and each gate above is still decided by its person.
Silver Lake Financial Group is a fictitious demonstration company. Its prequalification runs live; the home loan and its pilot are illustrated. See the whole story →
The scan reads your people, your organization and your technology, each against published anchors, in about ten minutes. It runs inside your free workspace, so the result stays with you and every tool sets itself up from it.
Three scores, not one. Human, Organization and Technology, each with the band you land in.
Your thin areas first. Sorted weakest to strongest, with the ExO 3.0 move that closes each one.
Tools seeded from your scores. The bolt-on simulator, an agent ROI model and a workflow mapper.
Moonshots #308 covers Big Tech's $3 trillion AI bet and Anthropic's report that Claude writes about 90% of its code, with a segment on recursive self-improvement and AI-powered workflows. Our read for Monday: pick one workflow, rebuild it beside the current one with a named owner and a clear measure, and move the work over only when the new version beats the old on its own numbers.